Q&A's

Q) I’d love to buy your products but the website doesn't appear to work. How can I make an order?

A) If you’re having trouble with the website please try switching browsers. We’ve had a bit of trouble with various browsers from time to time and are working to fix this to ensure ordering is as easy as possible. In the meantime we encourage you to order any of our products through Google Chrome, as this browser tends to work best.

 

Q) I tried to buy a bottle of the outdoor spray but your website says it is out of stock. When will I be able to make this order?

A) We are delighted with customers’ response to our products and are working hard to maintain stock, however due to high demand we sometimes require a few days to renew our shelves. If we run out of stock we will renew within days and make inventory announcements through our mailing list and on our Facebook page, https://www.facebook.com/Atlantickspray/ We like to give our mailing list subscribers first notice for promotional codes, inventory announcements and other product related news, so feel free to sign up with the link in the footer below - we promise we won't flood your inbox with emails or sell your contact information to any third parties. 

Q) How can I pay for my order?

A) We accept e-transfer and credit card payments through our website, and you can pay with cash, debit or credit card at any of our retail partner locations. 

Q) Who can use the outdoor spray safely?

A) Our outdoor spray is all-natural and intended for use on humans, dogs and horses. Typically, it is safe to use these ingredients on people and animals 6 months and older, and it is always safest to test on a small patch of skin first in case of skin or scent sensitivities. Skin sensitivities can develop at any time, so always be aware of how your skin reacts to any product and discontinue use if irritation does occur.  The use of any oil-based product may enhance the effects of the sun on a person’s skin, therefore we urge you to practice daily sun protection in addition to the use of our outdoor spray. Essential oils may be hard for babies in utero and under 6 months old to process, therefore we don’t recommend the use of our spray to pregnant women and small infants without approval from your family physician. If you have any concerns regarding the use of our outdoor spray please ask your doctor and/or veterinarian for advice.

    

Q) You advertise the outdoor spray as intended for humans and dogs. Will it harm my cat?

A) Cats are particularly sensitive to essential oils and essential oil-based products as they are missing a liver enzyme needed to effectively break down and expel essential oil compounds. Though our formula is all-natural, it does include essential oils that may be harmful if  consumed by cats - as such we recommend that you only use it on humans, dogs and horses. If your dog shares a home with a cat we suggest you refrain from using the outdoor spray if the cat tends to groom the dog. We continue to explore natural-ingredient repellent options for cats and will be sure to notify the public and our retailers should we produce a suitable product.  

Q) How do I apply the outdoor spray to be most effective? 

A) Spray on any exposed areas of skin so you can smell as much like the scent as possible. If wearing a loose shirt, spray under on your lower back and front. If wearing casual clothing, a light spray over your clothes is ok and shouldn't stain. The product does contain oils so please use at your discretion. Spray generously around the ankles, under your shirt, around the waist line, and around your hairline. Please take care to protect your eyes when applying. Spray dogs similarly, and if they are afraid spray into your hands and rub onto them. This is also the best way to coat a dog’s face. We suggest a general reapplication time of two hours, similar to sunscreen. If using with sunscreen, add the outdoor spray on top, ensuring the spray smell is dominant. When kept in a cool, dark storage location the spray can maintain an approximate shelf life of two years.

Q) Why do you refer to your product as an outdoor spray instead of a bug repellant or pesticide?

A) When we created this product it was of utmost importance that it could be used reliably to help protect people and dogs from ticks and the risks associated with them. In order to ensure this claim we decided to engage in controlled trials of our product which were conducted in laboratories at Acadia University.  Though the level of repellency of our outdoor spray (80-85%) is below required limits for pesticide registration, it has provided us with a great foundation upon which we’ve been able to design a new, highly effective tick repellent formula which is over 97.5% effective. The registration process for this type of product involves several levels of action, each taking a set amount of time to complete. We will make an announcement when this time comes, but until then we will continue to sell our outdoor spray as a registered cosmetic product, with no claims attached.

 

Q) I see that the outdoor spray has been tested for its effectiveness at keeping ticks away, but is it supposed to repel other pests, like mosquitoes?

A) Our outdoor spray has been specifically tested for its ability to keep ticks away, therefore we cannot make claims regarding its’ effectiveness on other biting insects. Please take a look at our testimonials to hear what our customers have to say about their experience with our products, but remember that we sell our outdoor spray as a registered cosmetic product, a refreshing, skin-nourishing body spray with no official scientific claims attached.

 

Q) Are your products only available online?

A) We also keep stock with several retailers in Nova Scotia and across Canada. You can find a current list of those shops here.

Q) I’m a retailer and I’m interested in selling your products in my shop. Can we discuss?

A) Of course! There may be limitations to our reach until our registration with PMRA is complete, but we are always excited to talk to interested parties. Please contact us at: info@atlantick.ca 

Mahone Bay, NS