Q&A's

Q) I’d love to buy your products but the website doesn't appear to work. How can I make an order?

A) If you’re having trouble with the website please try switching browsers. We’ve had a bit of trouble with various browsers from time to time and are working to fix this to ensure ordering is as easy as possible. In the meantime we encourage you to order any of our products through Google Chrome, as this browser tends to work best.

 

Q) I tried to buy one of your products but your website says it is out of stock. When will I be able to make this order?

A) We are delighted with customers’ response to our products and are working hard to maintain stock, however due to high demand we sometimes require a few days to renew our shelves. If we run out of stock we will renew within days and make inventory announcements through our mailing list (see link below) and on our Facebook page, https://www.facebook.com/Atlantickspray/ We like to give our mailing list subscribers first notice for promotional codes, inventory announcements and other product related news, so feel free to sign up with the link in the footer below - we promise we won't flood your inbox with emails or sell your contact information to any third parties. 

Q) How can I pay for my order?

A) We accept e-transfer and credit card payments through our website, and you can pay with cash, debit or credit card at any of our retail partner locations. 

Q) What is an outdoor spray?

A) Our outdoor spray is a registered cosmetic product, meant to enhance your enjoyment of the time you spend outdoors. It is refreshing, made with safe, skin-nourishing ingredients, and smells great. Our outdoor spray is not a registered insect repellent and we do not support claims to that effect.

 

Q) Who can use the outdoor spray safely?

A) Typically, it is safe to use these all-natural ingredients on people and animals 6 months and older. It is always safest to test on a small patch of skin first in case of skin or scent sensitivities. Skin sensitivities can develop at any time, so always be aware of how your skin reacts to any product and discontinue use if irritation does occur.  The use of any oil-based product may enhance the effects of the sun on a person’s skin, therefore we urge you to practice daily sun protection in addition to the use of our outdoor spray. Essential oils may be hard for babies in utero and under 6 months old to process, therefore we don’t recommend the use of our spray to pregnant women and infants without approval from your family physician. If you have any concerns regarding the use of our outdoor spray please ask your doctor and/or veterinarian for advice.

    

Q) Will the outdoor spray harm my cat?

A) Cats are particularly sensitive to essential oils and essential oil-based products as they are missing a liver enzyme needed to effectively break down and expel essential oil compounds. Though our formula is all-natural, it does include essential oils that may be harmful if  consumed by cats - as such we recommend that you only use it on humans, dogs and horses. If your dog shares a home with a cat we suggest you refrain from using the outdoor spray if the cat tends to groom the dog. 

 

Q) How do I apply the outdoor spray? 

A) Spray on any exposed areas of skin. If wearing a loose shirt, spray under on your lower back and front. If wearing casual clothing, a light spray over your clothes is ok and shouldn't stain. The product does contain oils so please use at your discretion. Please take care to protect your eyes when applying. Spray dogs similarly, and if they are afraid spray into your hands and rub onto them. This is also the best way to coat a dog’s face. We suggest a general reapplication time of two hours, (similar to sunscreen), or any time you want to freshen up. If using with sunscreen, add the outdoor spray on top for best scent enjoyment. When kept in a cool, dark storage location the spray can maintain an approximate shelf life of two years.

Q) Don’t you make and sell a tick repellent? 

A) We have developed a highly effective, all-natural tick repellent formula that we are very excited about, but this product will not be made available to the public until we finish registering it with Health Canada’s Pest Management Regulatory Agency. The registration process for this type of product involves several levels of action, each taking a set amount of time to complete. We are hoping to complete registration in the coming year, and we will make several announcements when this time comes. Join our mailing list (link below) to be the first to find out about this and other exciting Atlantick product developments and promotions.

  

Q) Are your products only available online?

A) We also keep stock with several retailers across Canada. You can find a current list of those shops here.

Q) I’m a retailer and I’m interested in selling your products in my shop. Can we discuss?

A) Of course! We are always excited to talk to interested parties. Please contact us at: info@atlantick.ca 

Mahone Bay, NS